1. Who we are
Petits Cœurs is a family kennel established in the Eastern Townships (Hatley Township), Quebec. This policy explains what personal information we collect through this site, why we collect it, and what rights you may exercise, in accordance with Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.
2. Person in charge of the protection of personal information
Any request regarding your personal information can be sent to our privacy officer, reachable at info@petitscoeurs.ca or at 800-222-3344.
3. Information we collect
| Information | Why | Retention |
|---|---|---|
| Name, email, phone | Respond to your request and reach you about a litter | 3 years after the last exchange |
| City | Estimate distance and arrange a visit | 3 years after the last exchange |
| Household information | Match a puppy to your situation (children, pets, allergies, living space) | 3 years after the last exchange |
| Site analytics data | Understand which pages are visited | 14 months |
We do not collect any sensitive information and never ask for banking information through this site.
4. Cookies and tracking technologies
No analytics cookie is set before your explicit consent. The banner shown on your first visit lets you accept or decline, and declining is exactly as easy as accepting. You may change your choice at any time using the "🍪 Cookies" button at the bottom of every page.
Cookies strictly necessary for the site to function — remembering your consent choice, for example — are set without consent, as the law allows.
5. Disclosure to third parties
We do not sell, rent, or trade your personal information. It is only shared with providers necessary to operate the site (hosting, analytics), and only to the extent required. No information is shared with other breeders.
6. Hosting and place of processing
This site is hosted on a server located in Canada. If a provider were to process your information outside Quebec, we would first complete the privacy impact assessment required by Law 25.
7. Your rights
- Access — obtain a copy of the information we hold about you.
- Correction — have inaccurate or incomplete information corrected.
- Withdrawal of consent — withdraw your consent at any time, without affecting a request already underway.
- Deletion — request deletion of information whose purpose has been fulfilled.
- Portability — receive your information in a structured, commonly used technological format.
- Complaint — file a complaint with Quebec's Commission d'accès à l'information if our response doesn't satisfy you.
We respond to any request within a maximum of 30 days.
8. Security
The site is served entirely over HTTPS. Access to incoming requests is limited to the two people who run the kennel. In the event of a privacy incident presenting a risk of serious harm, we would notify the individuals concerned as well as the Commission d'accès à l'information, as required by law.
9. Changes
Any change to this policy will be published on this page, with a revised update date.